The Xbox refund program applies to 'digital gaming content,' and as such can't be used for everything purchased in the Microsoft Store. Refunds don't apply to all products in the Microsoft Store.

A comprehensive refund program is part of Microsoft's 'buying experience,' but the company can and will deny refunds if it feels the system is being abused in some way. The vast majority of refund requests that meet the requirements listed here are accepted without any issue, but they are still just that - requests. You need to make a request refunds are not guaranteed.This helps protect your account against unwanted purchases (which can't be guaranteed a refund in every case)

As a side note, Microsoft recommends ensuring your account is secured and that you're familiar with your security settings so that you have access to your account, but no one else does.

You'll have to be able to sign into said account through a browser. This rule is fairly obvious, but to request a refund for any Xbox games or game purchase, you need to have access to the account through which the purchase was made.

You have to use the account through which the product was purchased.

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